FAQ

1. HELP!!!

Question: I am having a problem with something on Veteran.com and I can't find the answer in FAQ. What should I do?
Answer: Add a comment at the bottom of the FAQ or send an email to support@veteran.com. Please be as detailed as possible, and we will respond as quickly as we can.

2. MYPAGE TIPS:

Question: I put my information in the "Tags" section of MyPage. Why don't I seem to have anything in common with anyone else on Veteran.com?
Answer: The key to finding other veterans via the "Tags" and "Career" fields is for each term to be short, specific, and to separate different terms with commas. For example: Veteran #1, who puts "Infantry" in his Tags, will match everyone who has "Infantry" in their Tags; however, Veteran #2, who puts in "Infantry PSG in Korea" will only match that exact term. He will not match "Infantry" "PSG" or "Korea". Meanwhile, Veteran #1 could find Veteran #2 because they both have the word "Infantry" in their Tags. We also recommend you spell out terms like "Fort" or "Camp", and do not use periods in terms like "USS Enterprise", or abbreviations like "fld. atry.".

3. MAKING CHANGES TO YOUR PROFILE:

Question: How do I update the information in my profile?
Answer: To update or correct any information in your profile:
a. Go to your profile page.
b. On your profile page, you will see three tabs: "View" - "Edit" - "Track"
c. Click on the "Edit" tab.
d. Under the "Edit" tab, you will see two blue links: "Account Settings" and "Personal Info".
e. To change your user name, password, email address, and photo, click on "Account Settings".
f. To change your first or last name, location, service, status, career field, tags, about, or words of wisdom, click on "Personal Info".
g. Once you are finished making your changes, click on the "Submit" button on the bottom of the page, and the changes should be updated on your profile.

4. FORMATTING:

Question: How do I change the format/appearance of my stories, forums, or comments?
Answer: Tips on changing the format with HTML are located at http://www.veteran.com/filter/tips .

5. PICTURES:

Question: Can I post a picture on Veteran.com?
Answer: Yes. You can post a picture by making a Guest Post and uploading a picture to Veteran.com.

Question: I have uploaded or seen pictures in the past, but I can't see them now.
Answer: Unfortunately, due to software upgrades and failures, many former pictures and videos were deleted.

6. VIDEOS:

Question: Can I post a video on Veteran.com?
Answer: Yes. You can post a video by making a Guest Post and posting the video to Veteran.com.

Question: What types of videos can I put on a post?
Answer: You can post videos from YouTube, Vimeo, and Facebook on your post.

Question: I have uploaded or seen videos in the past, but I can't see them now.
Answer: Unfortunately, due to software upgrades and failures, many former pictures and videos were deleted.

7. VETERAN.COM IS NOT THE VETERANS ADMINISTRATION

Question: I want to know about my eligibility for benefits, disability, medical care, pensions, compensation, education & training, etc.
Answer: Veteran.com is not the VA. To contact the Veterans Administration go to http://VA.gov

8. VETERAN.COM MEMBERSHIP

Question: Why isn't my Veteran.com membership approved, or why isn't my post published on the front page?
Answer: Veteran.com receives an overwhelming amount of SPAM membership applications and posts, to the extent that all applications and posts have to be screened by the administrators to protect the members and visitors.

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